"So, sorry if this is a dumb question, but why do you do it that way?" "We always have." "Oh. Is it a law? A rule?" "I don't know. I think Bob just decided when he built it." "Oh. Can we talk to Bob?" "No, he retired 10 years ago." "Oh. Can we change the way you do it then?" "I guess so."
Heh. Reminds me of this quote from Cory Doctorow's Picks and Shovels:
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