In our case: "Here's the number for a specific contractor. You have to make the appointment yourself, and chase them down if they don't show up. You can't pick anyone else because we won't pay for it otherwise."
This is the bane of my existence. We effectively NEVER get 24 hours notice because of this system.
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I went almost a week between my first message and even getting confirmation that I was in the queue (not an actual date) recently. Then he showed up at my door an hour after our last conversation but without actually warning me.
(My dishwasher is still broken, needed a new part.)